Property Management (4 Units of Competency)

This course equips participants with the skills to manage landlord and tenant relationships effectively. It covers building strong client rapport, responding to enquiries, profiling tenants, and aligning expectations. Learners will develop expertise in managing tenancies, including rent, inspections, maintenance, renewals, and breaches. The course also covers tenancy finalisation processes, from ending agreements to re-letting and managing disputes. Clear communication and accurate record-keeping are emphasised throughout.

✔️ Meets CPD Requirements for Assistant Agents

CPP41419 Certificate IV in Real Estate Practice – Property Management Cluster

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📘 Course Overview

This course equips you with the practical skills and knowledge to:

• Establish and maintain landlord relationships

• Respond to enquiries, profile tenants, and match them with suitable properties

• Align expectations between landlords and tenants through clear communication

• Manage tenancies from beginning to end:

  • Rent collection

  • Inspections

  • Repairs & maintenance

  • Renewals & rent adjustments

  • Breach resolution

• Finalise tenancy agreements, manage re-letting procedures, and resolve exit issues professionally

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🧾 Entry Requirements

There are no formal prerequisites.
Ideal for agents meeting CPD obligations under a Certificate of Registration.

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🧑‍💻 Course Structure

Study fully online — log in anytime, from anywhere.

✅ Course Content

1. Establish landlord relationships

2. Manage tenant relationships

3. Manage tenancy

4. End tenancy

⏱ Course Duration

• Approx. 20 hours of self-paced study

• Access granted for 12 months

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📋 Units of Competency (CPP41419 – Certificate IV in Real Estate Practice)

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📝 Assessments

This is a competency-based training program. No exams.

Assessment methods include:

• ✔ Question and Answer

• ✔ Workplace Tasks

• ✔ Projects

• ✔ Role Plays

• ✔ Third Party Reports

💡 You are assessed as Competent or Not Yet Competent
Unlimited resubmissions are allowed with detailed feedback from assessors.

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🆘 Assessment Support

Help is available 5 days a week:

• 🕘 Monday – Friday: 9:00 AM – 5:00 PM

• 📧 Email support available 7 days/week

• 📞 Leave a message — a trainer will return your call within 24 hours

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💻 Resources Needed

You’ll need access to:

• A computer or laptop

• Internet connection

• A word processing program (e.g., Microsoft Word, Google Docs)

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💲 Course Cost

• Course Fee: $XXX

GST exempt – excludes Fair Trading licence or certificate application fees.

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🚀 Career & CPD Outcomes

• Satisfies 4 elective CPD units for Certificate of Registration holders

• Essential for agents focused on residential tenancy and property management

• Continue working as an Assistant Agent in NSW real estate